Returns & Exchanges
Due to the perishable nature of our artisanal food products, we are unable to accept returns for items that are not defective. If your order arrives damaged or incorrect, please notify our customer service team within 24 hours of delivery to initiate a resolution.
Contact Support
Email our team with your order number and a brief description of the issue regarding your perishable items.
Provide Documentation
Attach clear photographs of the product, the packaging, and the shipping label to help us assess the damage or error.
Quality Assessment
Our quality control team will review your claim within 48 hours to determine if a replacement or refund is applicable.
Resolution Process
Once approved, we will immediately dispatch a fresh replacement or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing