Frequently Asked Questions
Everything you need to know about our gourmet provisions.
How do you ensure the freshness of perishable items during transit?
We use specialized insulated packaging and gel ice packs to maintain optimal temperatures. All perishable goods are shipped via express courier to ensure they arrive at your door in peak condition.
Where do you source your ingredients and products?
St. JOHN prides itself on sourcing from independent farmers and small-batch producers who prioritize sustainable practices and exceptional quality.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Do you offer international shipping?
Currently, we ship to select international destinations. Please note that customs regulations regarding food products vary by country, which may affect delivery times and eligibility.
Are there options for customers with specific dietary requirements?
We offer a curated selection of gluten-free, vegan, and organic products. You can use our website filters to browse items that meet your specific dietary needs.